Privacy Policy

Luxfords Marine Industrial Solutions (ABN: 75 126 796 325) (“Luxfords”) operates from 2/19 Bennetts Road, Mornington VIC 3931, Australia. Luxfords is a distributor and dealer of marine and industrial products.

This Privacy Policy explains how Luxfords collects, holds, uses, and discloses personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using this website or providing personal information to Luxfords, visitors and customers acknowledge and accept the terms of this policy.

Luxfords may collect the following personal information when a visitor submits an enquiry or quote request through the website contact form:

• Full name
• Email address
• Phone number
• Company or business name
• Message content (details of the enquiry)

Luxfords does not collect sensitive information such as financial details, health information, or government identifiers through this website.

Personal information collected through the website is used for the following purposes:

• Responding to product enquiries and requests for information
• Preparing and providing quotes for products
• Processing and fulfilling orders
• Communicating about product availability, pricing, and delivery
• Improving customer service and the website experience

Luxfords will not use personal information for purposes other than those outlined above without obtaining prior consent, except where required or authorised by law.

The Luxfords website uses the following third-party services that may collect information independently:

• Google Maps: An embedded Google Maps widget is used on the contact page to display the Luxfords business location. Google may collect usage data in accordance with the Google Privacy Policy.
• Analytics: Luxfords may use web analytics tools to understand how visitors use the website. These tools may collect anonymous, aggregated data such as pages visited, time on site, and referral sources. No personally identifiable information is collected through analytics.

Luxfords does not sell, rent, or trade personal information to third parties for marketing purposes.

The Luxfords website may use cookies and similar technologies to enhance the browsing experience. Cookies are small text files stored on a visitor's device that help the website function correctly and provide usage information.

Cookies used on this website may include:

• Essential cookies: Required for the website to operate correctly.
• Analytics cookies: Used to collect anonymous data about website usage and performance.
• Third-party cookies: Set by embedded services such as Google Maps.

Visitors may manage or disable cookies through their browser settings. Disabling cookies may affect the functionality of certain parts of the website.

Luxfords takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include secure hosting, encrypted data transmission (SSL/TLS), and restricted access to personal information within the business.

While Luxfords endeavours to protect personal information, no method of electronic transmission or storage is completely secure. Luxfords cannot guarantee the absolute security of information transmitted through the website.

Under the Australian Privacy Principles, individuals have the right to:

• Request access to the personal information Luxfords holds about them
• Request correction of any inaccurate, out-of-date, or incomplete personal information
• Request deletion of personal information where it is no longer required for the purposes for which it was collected
• Withdraw consent for the use of personal information

To exercise any of these rights, please contact Luxfords using the details provided below. Luxfords will respond to access and correction requests within a reasonable timeframe.

Luxfords may update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or website functionality. The updated policy will be published on this page with a revised “Last updated” date. Continued use of the website following any changes constitutes acceptance of the updated policy.

For privacy-related enquiries, requests for access or correction of personal information, or complaints regarding the handling of personal information, please contact Luxfords:

• Luxfords Marine Industrial Solutions
• 2/19 Bennetts Road, Mornington VIC 3931, Australia
• Phone: (03) 5973 6444
• Email: sales@luxfords.com.au
• Website: www.luxfords.com.au

If an individual is not satisfied with the response from Luxfords, a complaint may be lodged with the Office of the Australian Information Commissioner (OAIC).